6 ways to thank your customers on social media

Updated: Dec 3, 2020


'Tis the season for practicing gratitude and thankfulness! Showing gratitude on social media can help build your brand, show authenticity, and make your customers happy.


This month, consider thanking your loyal customers and those who engage with you most often on social media. Happy customers will go on to champion your brand for you, spreading the word to their friends and family about your business.


So, how do you go about thanking your customers on social media? We've come up with six ways you can practice thankfulness on social media this month.


1. Post a customer appreciation social media post


If you're wondering how to say thank you to your customers, a social post is one of the most common ways to do so. Check out our ways to say thanks collection for templates you can easily customize for your business.



2. Reply to comments and direct messages to say thank you to your customers


You should always reply to all comments and DMs on social media regardless, but feel free to pay special attention to your customers this month in the spirit of Thanksgiving. Let them know you appreciate their support and value them as a customer. You can even offer a special discount or promotion to express your gratitude.


Pro tip: come up with a few comment response templates to make it easier for yourself and save time when responding to comments. These can be easily customized to each unique customer and ensures your brand voice will stay consistent.


3. Post a customer appreciation story on Instagram or Facebook


Share reviews from happy customers and express your gratitude, share a story that a customer tagged you in with a thank you note, or customize a customer appreciation template from Ripl and tag your customers!


4. Post a video thanking your customers


Post a video of yourself thanking your customers to Instagram Reels, stories, or any of your social media feeds. You can personalize the video to your customer to make them feel extra special. Plus, putting a face on your message makes it feel super personal. Upload and edit your videos in the Ripl app to create engaging video content.


5. Hold a giveaway to thank your customers


Hold a giveaway to reward your loyal customers with a special prize. An Instagram giveaway or a Facebook giveaway can make your customers feel like there are additional benefits to patronizing your businesses beyond your product offerings or services.


Giveaways can be a way to engage your customers, but they can also help you grow your brand and boost engagement on your social channels. Be sure to look up social media giveaway rules in your area before running any giveaways on your pages.



6. Share user generated content


Appreciate your customers by sharing their social media content on your channels. Be sure to tag them in the post to give them a shout out! Sharing user generated content allows your customers to feel appreciated and will encourage them to engage further with your brand. So the next time one of your followers uses your product and documents it on social media, make sure to re-share it!